Safir Hotels & Resorts takes your health and travel concerns seriously.
We are actively following the advice and guidelines shared by the World Health Organisation regarding the novel coronavirus (COVID-19) and enacting policies mandated by government agencies and local health departments of the countries in which our hotels are operated.
In order to protect the wellbeing of our Guests and Colleagues, we are waiving all cancellation fees for hotel stays at hotels within our portfolio through to 20th May 2020. To avail, we kindly request you contact the reservations department of the hotel you booked directly. For contact details, click here.
For bookings made online using our website, please visit our booking engine, navigate to "Find Reservations,” enter your information and modify or cancel your booking. Links are as follows:
- Marina Hotel Kuwait, Safir Fintas Kuwait or Salalah Gardens Hotel: click here
- Safir Cairo Egypt: click here
- Safir Doha Qatar: click here
- Safir Bhamdoun Lebanon: click here
If you booked through a travel agent, online booking platform or other third parties, please contact your booking provider directly for assistance. Please note that their policies may differ to ours.
We will continue to closely monitor the situation. In the meantime, we recommend referring to the World Health Organization and following any travel advice issued by your home countries.